Transcription Troubleshooting
Testing if Granola is able to transcribe your meetings
To test if transcription is set up correctly:
- Open our demo meeting video
- Click “New Note” in Granola
- You should see some dancing green bars at the bottom of the note
- Click these to open the transcription window, and you should see text appearing in grey
- Start speaking: you should see more transcription from your own voice in green
If this isn’t working, this usually means we can’t connect to our transcription API, and there are a few different things you should try.
Common fixes
1. Restart Granola
- Click the Granola ‘g’ icon in your Mac’s top menu bar
- Click “Quit Granola Completely”
- Reopen Granola
This resets the connection to our transcription provider and often resolves connection issues. Try testing again using the above steps.
2. Check System Audio Settings
Granola uses your system audio, so in System Settings > Sound > Audio, input and output need to be properly selected to the microphone you’re using.
Compare these settings with what’s working in your calls to make sure they match.
3. Check Audio Permissions
Make sure Granola has permission to access your system audio:
- Open System Settings
- Go to Privacy & Security > Microphone
- Find Granola in the list and make sure it’s toggled on
- Repeat for Screen & System Audio recording
1. Restart Granola
- Click the Granola ‘g’ icon in your Mac’s top menu bar
- Click “Quit Granola Completely”
- Reopen Granola
This resets the connection to our transcription provider and often resolves connection issues. Try testing again using the above steps.
2. Check System Audio Settings
Granola uses your system audio, so in System Settings > Sound > Audio, input and output need to be properly selected to the microphone you’re using.
Compare these settings with what’s working in your calls to make sure they match.
3. Check Audio Permissions
Make sure Granola has permission to access your system audio:
- Open System Settings
- Go to Privacy & Security > Microphone
- Find Granola in the list and make sure it’s toggled on
- Repeat for Screen & System Audio recording
1. Restart Granola
- Find the Granola ‘g’ icon in your Windows System Tray. This is in the bottom-right of your start menu, usually indicated by a
^icon. - Right click the ‘g’ icon
- Click “Quit Granola Completely”
- Reopen Granola
This resets the connection to our transcription provider and often resolves connection issues. Try testing again using the above steps.
2. Check System Audio Settings
Granola uses your system audio, so in Start > Settings > System > Sound, your Output and Input devices need to match the devices you’re using in Google Meet/Teams/Slack or any other virtual meeting software you’re using.
Compare these settings with what’s working in your calls to make sure they match.
3. Restart Your PC
Occasionally, the processes we use to transcribe system audio crash, and restarting Granola doesn’t fix this, but restarting your PC does, so try this if the steps above haven’t helped.
1. Restart Granola
- Find the Granola ‘g’ icon in your Windows System Tray. This is in the bottom-right of your start menu, usually indicated by a
^icon. - Right click the ‘g’ icon
- Click “Quit Granola Completely”
- Reopen Granola
This resets the connection to our transcription provider and often resolves connection issues. Try testing again using the above steps.
2. Check System Audio Settings
Granola uses your system audio, so in Control Panel > Hardware and Sound > Sound, the devices set as ‘Default Device’ in both the Playback and Recording tabs need to match the devices you’re using in Google Meet/Teams/Slack or any other virtual meeting software you’re using. To do this, select the devices you use in your virtual meetings and click ‘set default’
Compare these settings with what’s working in your calls to make sure they match.
3. Restart Your PC
Occasionally, the processes we use to transcribe system audio crash, and restarting Granola doesn’t fix this, but restarting your PC does, so try this if the steps above haven’t helped.
Network troubleshooting
If you’re still having issues getting Granola to transcribe, this may be due to your networking set-up.
- For some users, Granola cannot resolve the domain name for our transcription API.
Try
using 8.8.8.8 as your DNS server. - For some users, Granola cannot establish a TLS connection to our APIs.
Things we have seen that work:
- turn off your VPN
- remove untrusted certificates from Keychain
- Whitelist the following domains:
api.granola.aiand all subdomains, includingstream.api.granola.ai*.lambda-url.us-east-1.on.awsapi.deepgram.com, our transcription API provider
- For some users, some connections are dropped or time out. Try adjusting or removing your firewall.